Review - PBT Couriers

PBT Couriers Auckland
After giving such a bad review about Fastway Auckland, I need to offer an alternative! PBT are the best courier service we have used. Reasonable Pricing, Signature Delivery and some of the best courier customer service around.

Background
The company was started as Peter Baker Transport in 1972 by Peter Baker. Originally a trucking company they added the courier arm in the late 90s. PBT Couriers have grown to be a major player in the National Courier market.

Online Package Tracking
PBT have a comprehensive online tracking systems where you can track the progress on your package on its way to you. You are given a tracking number and each time the package changes hands (ie from pickup driver to depot, from depot to truck) the operator will scan the barcode on the package. Each time the barcode is scanned the transfer shows up on the online tracking record. This way you can see the exact times when the package moved thru each stage in transit.

Customer Service
On the odd occasion we need to check up on a delivery the PBT staff are always great to talk to. And hey you can actually speak to someone on your first call! They have the systems in place to deal with an query. Their online tracking systems are excellent and you can actually see each change of hands with the package. Not just the latest change like on the "Courier Post" Website.

Also when a staff member follows up on a delivery for you, they stick to their word and do call you back. They really do go out of their way to help!

I highly recommend looking at using PBT Couriers if you are sending 5 or more packages per day!

Auckland, New Zealand