Review - Fastway Couriers

Worst Courier Company in New Zealand
Fastway Couriers have got to be the worst courier company we have ever dealt with. Their customer serivce is the absolute pits. I really do wonder how they have survived at all. I suppose because they are probably the cheapest courier service around. They seem to win lots of awards for franchising. Easy to sell a franchise, hard to run the business well.

Whenever we had an issue with a delivery that had gone missing. I.e. a customer complains that their order hasn't arrived yetr. We would ring the office and sometimes it would take us about 6 attempts over 2 days jsut to speak to an actual person, let alone get even close to resolving the issue.

This wasn't a one-off incident. Everytime we had an issue with a delivery we would ring them. If you were able to speak to a person within 3 attempts over the day it was a good day. All the while you're customer is asking you what is happening, where is my order!

Once you actually speak to a person you'd think your problems would be sorted but its just the beginning. The staff or better still the systems are rubbish and it takes about 3 days to get an answer. Not good enought for a business that wins all these supposed franchise awards. Franchise awards are for good systems, and Fastway couriers is rubbish. Now don't get me wrong we haven't sampled any other office, other that Auckland main head office. But hey, in the businest office you'd expect the fastest result. They need to hire more staff but are obviously trying to cut costs