I am heading off to the USA in February and I have been using Holiday Shoppe Lynnmall as my travel agents. They have been extremely helpful in all aspects especially when I needed to switch around some flights.
Pricing
The good thing with travel agents is they have access to pricing, generally for all the major airlines. So this is better than going online to a single airlines website and mucking around for hours comparing deals. You may pay a little more thru a travel agent but you are paying for a service that will save you time, energy and stress. Especially when booking an international trip you want to have everything in order so using a travel agent is good for peace of mind.
Customer Service
When thinking about an overseas trip try this technique. I went around to as many travel agents as I could find. I asked them for quotes for my trip and this is a very good test of their customer service skills. At least half I found not to be very helpful and obviously I was going to avoid them. Go with the agent you feel most comfortable with, over one that offers the lowest price. You want someone who will be happy to advise you and help with any issues or changes down the track.
I recommend Holiday Shoppe Lynn Mall. They are located on the outside edge opposite Pizza Hut. Agent Caroline Sowden is great to deal with!
Auckland, New Zealand
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